Report Title: Training Report
Neftaly Trained: Call Centre Course
Date Of Training: 16 February 2025
Institution: Accenture Facilitated By: Phidelia Dube
1. Overview of the Training Session
Students did the participate on the course that was offered during the day.
2. Program Name & Description
Program Name: Call Centre Course
3. Program Description
This is to educate the students to know about the basics of the call center.
4. Participant Demographics
Category Details
Total Participants: 25 Students
Age Group: 18–35 years Females: 13 Students Males: 12 Students Institution/Partner: Accenture
5. Training Methodology
Students participated and focused on the lessons that there were offered.
6. Key Modules Covered
Students did participate and focused on the lesson that there were offered.
7. Feedback Summary
Some students did participate on the topics of the course that I explained to them, and they showed interest during the class.
8. Challenges And Recommendations
Focus
Less resources
Dedication that it is needed
Students did participate on this offered course
9. Trainer Details
Name And Surname: Phidelia Dube
Facilitator Role: Educating students
Contact Email: phideliadube52@gmail.com
- Conclusion
Prepared By
Name: Phidelia Dube
Designation: Education Specialist
Organization: Diepsloot Youth Project Centre
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