The Neftaly Education Technical Support Unit, which is part of the broader Neftaly Customer Support function, offers a variety of channels and resources to assist its educational stakeholders, including students, faculty, and institutional partners.
The unit focuses on ensuring smooth operation of Neftaly’s digital education services, such as the Learning Management System (LMS) and other technology platforms.
Key Technical Support Services
The primary functions of the technical support and help center include both self-service and direct assistance options:
1. Direct and Live Assistance
- Submit a Support Request: The main channel for users to report technical issues or request help with services.
- Neftaly Education Live Chat: Provides real-time support for immediate inquiries and troubleshooting.
- Virtual Assistant: An automated tool to quickly address common questions and guide users to relevant resources.
2. Self-Service and Information Resources
- Neftaly Education Help Centre: A comprehensive knowledge base containing guides, tutorials, and articles.
- FAQs (Frequently Asked Questions): A repository of answers for general inquiries related to courses and platform use.
Scope of Support
The technical and customer support structure covers a wide array of educational and administrative areas, including:
Educational & Platform Support
- Assistance with Custom Learning Management Systems (LMS) and other E-Learning Solutions.
- Troubleshooting issues related to course access, registration, and platform navigation.
- Providing support for distance learning and digital engagement tools.
Operational and Business Support
The technical unit also acts as a gateway for other high-level organizational inquiries, such as:
- Partnership Requests (B2B Service Inquiries)
- Supplier and Vendor Registration
- Careers and Recruitment (e.g., Graduate Program Info, Internship Info, Job Application Support)
General Contact Information
Neftaly maintains centralized contact methods for general and support inquiries across the organization, which apply to its Education division:
| Contact Method | Details |
| info@saypro.online or NeftalyBiz@gmail.com | |
| Phone/WhatsApp | +27 84 313 7407 |
| Corporate Office | 167 14th Road, Midrand, GP, ZA, 1685 |
| CEO Email | neftaly@saypro.online |
| Live Chat | Available via a chat button on the websites |